100% Live-Arrival Guarantee

Live-Arrival, Perishable Goods & Bilti Shipping Policy

At Organic Baghbani, we pack and dispatch living biological products—including Live Red Wiggler Composting Worms, live plants, and bulk organic supplies—with extreme care. Because living organisms are sensitive to heat and transit delays, this policy governs all live and intercity bus (Bilti) shipments across Pakistan.

How Our Express Live Delivery Works

1

100% Advance Payment

Pay via Bank Transfer, EasyPaisa, or JazzCash. Standard slow COD couriers do not handle live worms.

2

Fresh Harvest & Bilti

We pack active worms in breathable moist bedding and dispatch via direct Intercity Bus (Bilti).

3

Fast Terminal Pickup

We share the Bilti slip on WhatsApp. Collect your parcel from the bus terminal within 2–3 hours of arrival.

4

Unboxing Video Proof

Record an uncut video while opening the sealed box to activate your 100% Live-Arrival Guarantee.

🪱 1. Products Covered

  • Live Composting Worms: Red Wiggler Worms (Eisenia fetida), breeding stock, and live cocoons.
  • Live Plants & Cuttings: Rooted plants, saplings, and moisture-sensitive propagation material.
  • Bulk Cargo / Bilti Orders: Heavy sacks of organic fertilizers, vermicompost, and potting media shipped via bus cargo.

💳 2. Payment & Dispatch Rules

  • No Cash on Delivery (COD): Regular couriers take 3–7 days and prohibit live biological items. 100% advance payment is mandatory.
  • Same-Day Express Transit: We book your parcel on a direct intercity bus and immediately send you the Bilti receipt, bus number, arrival time, and contact number on WhatsApp.

⏱️ 3. Mandatory Collection Window

  • Prompt Terminal Pickup: You must collect the parcel from your city’s bus terminal immediately upon arrival (within 2 to 3 hours maximum).
  • Customer Delay Disclaimer: Bus terminals experience high heat. If you delay picking up the parcel beyond the arrival timeframe, Organic Baghbani will not be responsible for heat mortality caused by terminal storage delays.

🛡️ 4. Replacement & Refund Eligibility

  • Dead on Arrival (DOA): You collected the parcel on time, and the worms arrived dead or severely damaged during transit.
  • Verified Quality Issue: You provide clear video proof showing that the delivered stock does not meet the promised quality, health, or weight standards.
  • Note: Mild sluggishness right after travel is normal; worms recover rapidly once placed in moist bedding.
📹

5. Mandatory Unboxing Video Rule (How to Claim)

To protect both our buyers and our farm against unfair claims, follow these exact steps to claim a free replacement or refund:

  1. Record an Uncut Unboxing Video: While opening the sealed parcel (at the terminal or immediately upon reaching home), film a continuous, unedited video clearly showing the shipping label, sealed packaging, and the condition of the worms inside.
  2. Submit Within 2 Hours: Send the uncut video along with your Order ID and issue details to our WhatsApp within 2 hours of parcel collection.
  3. Quick Resolution: Once verified, we will dispatch a free replacement batch on the next bus or process a refund based on mutual agreement. Claims without an uncut unboxing video will not be accepted.
💬 Submit Claim / Contact on WhatsApp (0311-9073909)